Return Policy

Last Updated: December 2025

At Linetopwholesale, we are committed to your satisfaction with our floral arrangements and services. This Return Policy outlines our guidelines for cancellations, returns, and refunds. Due to the perishable nature of our products, please read this policy carefully before placing an order.

Understanding Our Products

Fresh flowers and botanical materials are perishable goods with a limited lifespan. The nature of our products presents unique considerations for returns and refunds:

• Flowers are living materials that begin to change immediately after cutting
• Natural variations in color, size, and appearance are inherent characteristics
• Environmental factors affect longevity and appearance
• Materials are sourced specifically for each order when possible
• Once arranged, flowers cannot be returned to inventory

We encourage you to communicate your preferences clearly during the ordering process to ensure satisfaction with your arrangement.

Order Cancellation

Standard Orders

Orders for standard bouquets and arrangements may be cancelled under the following conditions:

• More than 48 hours before delivery: Full refund available
• 24-48 hours before delivery: Partial refund available (materials may have been ordered)
• Less than 24 hours before delivery: Cancellation may not be possible; no refund guaranteed

Cancellation requests should be submitted as soon as possible via email or phone to allow for proper processing.

Custom Arrangements

For custom arrangements designed specifically for your needs, cancellation terms may vary based on:

• Complexity of the arrangement
• Whether specialty materials have been ordered
• Amount of design work completed
• Timeline for the delivery date

Specific cancellation terms will be communicated during the consultation and order confirmation process. Generally:

• Before consultation: No charge for cancellation
• After consultation, before production: Consultation fee may apply
• During production: Material and labor costs may be retained

Event Floristry Services

For event floristry services, cancellation policies reflect the significant planning and preparation required:

• More than 30 days before event: Full refund minus deposit and any non-recoverable expenses
• 14-30 days before event: 50% of total contract value may be retained
• 7-14 days before event: 75% of total contract value may be retained
• Less than 7 days before event: Full contract value may be retained

Specific cancellation terms will be outlined in your service agreement. We recommend reviewing these terms carefully before signing.

Refund Conditions

Refunds may be available under the following circumstances:

Eligible for Refund

• Order cancelled within the approved cancellation period
• Service not provided as agreed due to our error
• Significant deviation from agreed-upon specifications
• Delivery not completed due to our error
• Damaged goods upon delivery (documented within 24 hours)
• Quality issues that fall significantly below our standards

Not Eligible for Refund

• Natural variations in flower color, size, or appearance
• Change of mind after arrangement is complete
• Flowers wilting after normal lifespan
• Damage caused by recipient handling or environmental conditions
• Delivery issues caused by recipient unavailability
• Dissatisfaction due to undisclosed preferences

Refund Assessment Criteria

When assessing refund requests, we consider:

• Timing of cancellation or complaint
• Materials already prepared or ordered
• Labor and time invested
• Nature and validity of the complaint
• Documentation provided (photos, etc.)
• Specific terms of the service agreement

Natural Materials and Quality Standards

Our quality standards are high, but we also recognize the inherent nature of botanical materials:

What to Expect

• Natural variations in petal shape and color
• Gradual opening of buds over time
• Minor imperfections that are characteristic of natural materials
• Seasonal differences in availability and appearance

Quality Issues We Address

• Flowers that arrive wilted or damaged beyond normal expectations
• Significant differences from agreed-upon style or specifications
• Missing elements from the arrangement
• Clear errors in execution

Expected Flower Lifespan

With proper care, most arrangements should last:

• Mixed bouquets: 5-7 days
• Roses: 7-10 days
• Tropical flowers: 10-14 days
• Dried or preserved arrangements: Several months to years

We provide care instructions with each delivery. Following these instructions helps maximize the lifespan of your flowers.

Reporting Issues

If you experience an issue with your order, please contact us as soon as possible:

Documentation Required

To process quality-related complaints, please provide:

• Clear photographs of the arrangement showing the issue
• Date and time photos were taken
• Your order details and delivery date
• Description of the issue

Timeframe for Reporting

• Delivery damage: Report within 24 hours with photos
• Quality concerns: Report within 48 hours
• Design discrepancies: Report within 24 hours of delivery

Issues reported after these timeframes may not be eligible for refund as we cannot assess the original condition.

Processing Refunds

If a refund is approved:

• Refunds will be processed using the original payment method
• Processing times vary by payment provider (typically 5-10 business days)
• You will receive confirmation when the refund is initiated
• Partial refunds may be issued where appropriate

Refund Options

Depending on the situation, we may offer:

• Full monetary refund
• Partial monetary refund
• Replacement arrangement
• Store credit for future orders
• Complementary add-on to future order

Exchanges and Replacements

In some cases, we may offer to replace or exchange an arrangement rather than provide a refund:

• Replacement of damaged items
• Exchange for different arrangement of equal or greater value
• Complementary enhancement to address concerns

Replacements are subject to flower availability and scheduling.

Gift Orders

For orders purchased as gifts:

• The purchaser retains the right to request refunds or address issues
• Recipients may report delivery issues on behalf of purchasers
• Refunds are issued to the original purchaser
• Gift recipients should contact the purchaser for refund inquiries

Force Majeure

We are not responsible for failure to deliver or delays caused by circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Supply chain disruptions
• Public health emergencies
• Civil unrest or transportation strikes
• Government actions or restrictions

In such circumstances, we will work with you to find an alternative solution or reschedule delivery.

Disputes and Concerns

If you have concerns about an order or service, please contact us as soon as possible. We are committed to addressing issues fairly and promptly:

• Early communication allows us to resolve matters more effectively
• We review each case individually
• Our goal is mutual satisfaction
• We welcome the opportunity to make things right

Policy Updates

We may update this Return Policy from time to time. Changes will be effective immediately upon posting. The "Last Updated" date will reflect any modifications. We encourage you to review this policy before placing orders.

Contact Information

For questions about cancellations, returns, or refunds, or to initiate a request, please contact us:

Linetopwholesale
4726 Canada Wy
Burnaby, BC V5G 1L2, Canada
Email: support@linetopwholesale.world
Phone: +16042980522

Please include your order details, order date, and reason for your request when contacting us. This helps us address your concerns more efficiently.